I have the impression you all are not interested in listening to what your customers need. Trying to click back and forth between my work and a tutorial video is ridiculous! They point to a box, then another, then another, then another, talking the entire time, as if I have any idea what they are talking about! There is no way I can even begin to use this program without a written document at my side where I can stop, look at what I need to do, and start again. The available pdf's mean nothing to me - I don't have Camtasia 8, I don't care how 9 differs from 8 since I've never used 8.Īlso, the tutorial videos are almost worthless to me. I need a "How to Start" step-by-step written manual on how to create, cut, save, etc. I've never used Camtasia or any other product like it. We are always looking to make our help and training better, so we welcome all your feedback concerning learning styles and preferences. I would also like to know why some prefer the CHM version of the help file over the new online version. Please let us know if there is something you need to know that is not covered in the help pages, PDFs, the tips located within the software interface, or the tutorial training videos. So, the same help topics in the help center are in the PDF document.Īdditionally, there are other PDFs that give a list of all the hotkeys, tips for creating great videos, and a guide to help V8 users find their way around the new V9 interface. This also allows our content to be searched for via Google and on our website - which is a trend in how people tend to look for help these days. We did this because it allows us to update and add to the help center any time we need, rather than having to wait for a release to go out. We also moved from the CHM in-product help file format to the new online Zendesk help center. We also did away with having our customers move through lots of linked pages and instead put all the information on a topic in one place for ease of use. For instance, we removed all the Production Wizard information since that information is built into the Wizard help screens.
However, we moved to a more condensed streamlined format for V9. We did have a much larger in size text-wise help file in Camtasia 8, which was used to create the larger V8 User Guide PDF.
All of the PDF documents we offer can be found on this page:
0 kommentar(er)
